[world_famous_recipes] Future of Customer care
Imagine if this really were to happen It sounds far fetched but with
todays technology anything is possible, Catherine
This came from a friend in Scotland
This is almost happening - last time we ordered an Indian carry out to be
delivered from a local Indian Restaurant, I was asked for my Ashoka Card
Number, to confirm my name, post code and house number, the order was taken,
confirmed I was paying by debit card and asked if delivery was to be to our
house or mother-in-law and it was delivered in about 30 mins. So the
following won't be long in coming.
Future of Customer Care
Operator : "Thank you for calling Pizza Hut . May I have your..."
Customer: "Heloo, can I order.."
Operator : "Can I have your multi purpose card number first, Sir?"
Customer: "It's eh..., hold on......6102049998-45-54610"
Operator : "OK... you're... Mr Singh and you're calling from 17 Jalan Kayu.
Your home number is 40942366, your office 76452302 and your mobile is
0142662566. Which number are you calling from now Sir?"
Customer: "Home! How did you get all my phone numbers?"
Operator : "We are connected to the system Sir"
Customer: "May I order your Seafood Pizza..."
Operator : "That's not a good idea Sir"
Customer: "How come?"
Operator : "According to your medical records, you have high blood pressure
and even higher cholesterol level Sir"
Customer: "What?... What do you recommend then?"
Operator : "Try our Low Fat Hokkien Mee Pizza. You'll like it"
Customer: "How do you know for sure?"
Operator : "You borrowed a book entitled "Popular Hokkien Dishes" from the
National Library last week Sir"
Customer: "OK I give up... Give me three family size ones then, how much
will that cost?"
Operator : "That should be enough for your family of 10, Sir. The total is
$49.99"
Customer: "Can I pay by credit card?"
Operator : "I'm afraid you have to pay us cash,Sir. Your credit card is
over the limit and you owe your bank $3,720.55 since October last year.
That's not including the late payment charges on your housing loan, Sir."
Customer: "I guess I have to run to the neighbourhood ATM and withdraw some
cash before your guy arrives"
Operator : "You can't Sir. Based on the records,you've reached your daily
limit on machine withdrawal today"
Customer: "Never mind just send the pizzas, I'll have the cash ready. How
long is it gonna take anyway?"
Operator : "About 45 minutes Sir, but if you can't wait you can always come
and collect it on your motorcycle..."
Customer: " What!"
Operator : "According to the details in system ,you own a
Scooter,...registration number 1123..."
Customer: " ????"
Operator : "Is there anything else Sir?"
Customer: "Nothing... by the way... aren't you giving me that 3 free
bottles of cola as advertised?"
Operator : "We normally would Sir, but based on your records you're also
diabetic....... "
Customer: "#$$^%&$@$%^"
Operator "Better watch your language Sir. Remember on 15th July 1987 you
were convicted of using abusive language on a policeman...?"
Customer: [Speechless]
***************
Any views expressed in this message are those of the individual sender, and
Sanlam accepts no liability for such views, except where the sender
specifically states them to be those of Sanlam.
Sanlam Life I href="http://www.worldfamousrecipes.com/message_board/"> Famous Recipes Message Board
Love-Quotes
Quotes From Famous People
Search Engine News
If you got this from someone else you can join by sending e-mail to world_famous_recipes-subscribe@yahoogroups.com
or by visiting
World Famous Recipes
Yahoo! Groups Links
<*> To visit your group on the web, go to:
http://groups.yahoo.com/group/world_famous_recipes/
<*> To unsubscribe from this group, send an email to:
world_famous_recipes-unsubscribe@yahoogroups.com
<*> Your use of Yahoo! Groups is subject to:
http://docs.yahoo.com/info/terms/
Links to this post:
RECIPES